Photography Master Support

Privacy and support email: cuijun@fangshanvision.com. Operated by 上海方山视界文化传媒有限公司.

Report an issue

Please describe the app version, device model, system version, steps, and what happened. You decide whether to attach screenshots; hide unrelated private information first. Do not send Apple Account passwords, payment passwords, or verification codes.

Purchases and restoration

Availability, prices, and billing periods are shown in the app. Monthly, annual, and lifetime plans provide the same Pro features. Restore purchases with the Apple Account originally used; restoring access does not sync local creative files. A lifetime purchase does not automatically cancel an existing subscription. Manage subscriptions in your Apple Account settings.

Local content and backups

Creative records are primarily stored on your device. The app does not provide developer-operated cloud sync. Use each tool's export or backup features to keep important content. Check your records and exported copies before deleting the app; deletion does not cancel Apple subscriptions. Support cannot remotely read, recover, or delete content stored only on your device.

Permissions

Manage camera, microphone, location, and photo export permissions in system Settings. The Privacy Policy explains limitations when permission is denied. Grant access according to your needs.